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ANTI-RED TAPE ACT OF 2007

“An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corporation, and Providing Penalties Thereof”

                Republic Act No. 9485, otherwise known as “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corporation, and Providing Penalties Thereof” or the Anti-Red Tape Act 0f 2007, was signed into law by President Gloria Macapagal-Arroyo on June 2, 2007.
            RA No. 9485 aims to promote transparency in government with regard to the manner of transacting with the public by requiring each agency to simplify frontline service procedures, formulate service standards to observe in every transaction and make known standards to client.
            Pursuant to Section 16 of the Anti-Red Tape Act of 2007, the Civil Service Commission has promulgated the Implementing Rules and Regulations (IRR) of the said Act through CSC Resolution No. 081471 dated July 24, 2008. These Rules applied to all government offices and agencies including local government units and government-owned and controlled corporations with or without original charter, that provide frontline services as defined in the Act. Those performing judicial, quasi-judicial and legislative functions are excluded from the coverage of the Act, however, their respective frontline services are deemed included.
            It is hereby declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials or agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government.

CITIZEN CHARTER

Water Service Application

Step By Step
Applicants/Clients
Office Activity
Duration of Activity
Person In-charge
Amount of 
.Fees
Required Documents

 1

Secure and submit all 
requirements needed 
together with the 
application form duly 
filled up

Assess the s
ubmitted  application form 
and requirements

5 mins.

Mrs. Polyn Bautista


* Tax Declaration
* Brgy Clearance
* Statement of Accounts
* 2 pcs 2x2 ID Picture
* Community Tax 
    Certificate

 2


Ask the client to go 
cashier to pay the 
corresponding 
amount



1 min.


Mrs. Lyanne Hernandez 


P 5,500.00


 3


One copy of the 
application will be 
retain to the person 
concern for 
inspection before 
scheduling


1 min.

Mrs. Polyn Bautista



 4


Record the 
application form
 to the 
Logbook


1 min.


Mrs. Polyn Bautista





Leakages

Step by
 Step
Applicants/Client
Office Activity
Duration of 
Activity
Person In-charge
Form

  1

Reports leaks to the 
Mendez Water District



The officer concern 
record the leakages 
In the logbook


3 mins


Mrs. Polyn Bautista


Logbook

  2



The person concern
 put in the job order
 form and bring it to 
the maintenance 
crew to inspection




1 min


Mrs. Polyn Bautista


Job Order

  3


The officer in-charge will tell
 the client to wait
 the maintenance
 crew for the possible
 purchase of materials





2 mins



Mrs. Polyn Bautista



Job Order
Accepting Feedback and Queries from Phone Calls

Step by Step
Applicants/Client
Office Activity
Duration of Activity
Person In-charge

  1

Inform Mendez 
Water District 
Management
 regarding his/her 
complaint personally 
or through phone calls



Receive the
 complaint 
from the customer 
and ask all the
 necessary 
information


2 mins


Mrs. Polyn Bautista

  2




Record the 
complaint 
to the logbook




1 min


Mrs. Polyn Bautista

  3



Transfer the 
complaint to the
 job order  form and
 give it to the
 maintenance for
 proper action





2 mins



Mrs. Polyn Bautista

  4



File the form duly 
accomplished by
 the maintenance




2 mins


Mrs. Polyn Bautista

Water Service Granting Promissory Note

Step by 
Step
Applicants/Client
Office Activity
Duration
 of Activity
Person In-charge
Form
Required Documents

  1

Present the 
latest water 
bill or the
Disconnection 
notice


The water bill or 
the disconnection notice will be
 validated through the customer’s 
account ledger.
The officer in-charge will ask
 the client what
 date she/he can 
pay the arrears






3 mins




Mrs. Liwayway Perey









Latest Water 
Bill/Disconnection 
Notice

  2


The client should 
give the specified 
date when he/she
 will pay the arrears



The officer
 in-charge will
 tell the client 
that the 
promissory
 note will last 
only to a limited
 time




2 mins


Mrs. Liwayway Perey


Promissory Note 





Issuing Official Receipt

.Step by Step
Applicants/Client
Office Activity
Duration of Activity
Person In-charge
Form


   1


The client will
 present the 
water bill to 
cashier




The cashier will 
issue an officia
l receipt





2 mins


Mrs. Lyanne Hernandez


Official Receipt


   2







The cashier will 
encode the 
payments made 
by the clients for
posting






1 min



Mrs. Lyanne Hernandez



Customer Ledger